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IT Service Desk
IT Service Desk
The role of the IT Service Desk is to provide a single point of contact for support services to all users of the Department of Industry and Resources computing services.
Contact Information (for assistance with DoIR computer systems)
If you have any technical problems, questions or bug reports related to DoIR's computer systems please contact our IT Service Desk.
IT Service Desk, 7th Floor,
Department of Industry and Resources,
100 Plain St, East Perth 6004,
WESTERN AUSTRALIA.
Phone: +61 8 9222 0777
Fax: +61 8 9222 3110
Email: service.desk@doir.wa.gov.au
Hours of Operation
The Service Desk is available Monday to Friday (excluding Public Service holidays) between the hours of: 8:30 am and 5:00 pm (GMT+8).
Application Support
- Mineral Titles On-line
- TENGRAPH®
- WAMEX
- Web Server access
IT Service Desk Role
- Provide a single point of contact for support services to all users of the Department of Industry and Resources computing services
- Strive to resolve as many service requests as possible at the time of the call
- Record all technical problems
- Direct unsolved requests to the most appropriate support person for resolution
- Actively monitor and escalate outstanding service requests to ensure timely and effective resolution
- Regularly survey customers and put in place strategies to continually improve service quality
- Communicate helpful information and any service restrictions to customers
- Analyse reported problems to identify any problem trends or training issues
